Complaints handling information pursuant to Article 11 of the EU Platform to Business Regulation 2019/1150

MyBuilder Limited has received 912 complaints relating to the MyBuilder services from registered tradespeople on https://www.mybuilder.com from 1 May 2025 to 30 April 2026. The main types of complaints relate to reviews from homeowners, incorrect homeowner details and technical platform issues. The average time to handle and close the complaints was 29 hours. All 912 complaints have been resolved.